Telephone banking offers a secure and easy way to manage you money. Normally you can access a wide range of product and services from financial services providers.
Depending on the product and provider of the bank account, credit card, loan, insurance or other product you may be provided with an automated service.
Automated phone services can usually allow you to simply get access to basic information such as you balance or a summary of recent transactions.
" you may be able to may payments, transfer money and even order other products and services such as requesting a new debit or credit card."
Telephone banking can also allow you to speak directly to your bank and depending on your account and bank you may have a dedicated team to speak to or your call may get responded to by a call centre.
You can think about telephone banking as a great additional to all the other banking services you may want to use, often it is available 24 hours a day for the price of a phone call.
Here are some of the simple and easy key activities you would typically be able to do via the phone
- Get real-time balances and up-to-the-minute statements
- make instant transfers, pay bills and make payments
- manage standing orders
- order cheque books, paying-in books and statements
- order foreign currency
Typically to access your phone banking service you need to complete a free registration where you set up access on your account and this often requires you to set some security details which allows the bank to protect your money and provide you a fast and personalised service.